Maintenance

Innovative Network Solutions, Inc.

SYSTEM SUPPORT PLANS

Through proper maintenance, updates and administration of your system, Preventative Care Plans anticipate and resolve problems before they have a chance to happen. These plans cover routine servicing and updates of all hardware & software to ensure your system operates at peak performance, minimal downtime and keeps you fully prepared in the event of a system failure. All our agreements include the following, and are then tailored for your particular requirements:

	Network engineer dispatched to your facility at specified intervals
	Server patches and fixes, operating system updates, virus updates, backup maintenance, efficiency tuning
	Workstation patches and fixes, virus updates, operating system updates, efficiency tuning
	Perform application recommendations, installation, training, & troubleshooting.
	Provide highest system performance & reliability for entire network.
	Perform duties related to network administration, security, maintenance, & day-to-day operations
	Free travel for all preventative care scheduled visits.

Platinum Agreement

The Platinum Agreement entitles you to all of the benefits of an MIS department, at a fraction of the cost:

	Unlimited free phone support for maintenance & non-maintenance calls.
	24 hour access to our technical staff.
	Weekly on-site visits from one of our Network Engineers to administer your system.

Gold Agreement

The Gold Agreement is tailored for highly productive networks with up to 50 workstations and as an alternative to hiring an employee for the intended purpose of administering and supporting your network. This agreement offers the following:

	Unlimited free phone support for maintenance & non-maintenance calls.
	24 hour access to our technical staff.
	Two days, per month, on-site visits from one of our Network Engineers to administer your system.

Silver Agreement

The Silver Agreement is tailored for moderately sized systems with 10 or more workstations and entitles you to the following services:

	Unlimited free telephone support for maintenance support calls.
	Two free hours of telephone support per month for general questions & consultation not related to maintenance services.
	One day per month, on-site visits from one of our Network Engineers, to perform preventative care of your system

Bronze Agreement

The Bronze Agreement is tailored for networks with 10 or less workstations and entitles you to the following services:

	Unlimited free telephone support for maintenance support calls.
	One free hour of telephone support per month, for general questions & consultation, not related to maintenance services.
	One day every other month, on-site visits from one of our Network Engineers, to perform preventative care of your system

Copper Agreement

The Copper Agreement is designed for stand-alone systems where there is no network involved. This agreement is similar to the Bronze Agreement, but includes on-site visits from one of our Network Engineers, to perform preventative care of your system one day every three months.